VOIP can be used in a number of ways, this could be in the cloud on a hosted PBX or on a traditional PABX that is SIP compatible or on a new age digital PBX that is IP based.
Our hosted PBXs are a fully fledged and fully customisable switchboards that are hosted in the cloud. These give you the flexibility of connecting your office with branch offices or even offices in another country, allowing your business to be within the same switchboard and call one another free of charge as this is only an extension on your hosted switchboard. Most of our partners can utilize a phone app that integrates into your hosted PBX which gives you a mobile extension wherever you or a staff member is.
Hosted PBX comes with advanced functionally of call transfer, call on hold, fully fledged IVR, auto attendant, voice mail, call recording and so much more. Our partners offer different types of Hosted PBXs so items may differ from partner to partner.
SIP Trunks or VoIP SIP Trunking is used with your traditional PABX or digital PBX that allows for making calls over the internet at a low cost with multiple concurrent lines and multiple numbers linked to your PBX. SIP trunks allow your business to move into the digital age without huge expenditure and adding in devices like voice gateways allows your business to already benefit from the cost saving on VOIP over the traditional landlines and expensive call rates that come with them. A SIP trunk is ideal for both small and large companies, even call centres.
Interactive Voice Response (IVR)
This is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
Music on hold
If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence. This feature allows you to choose what your callers listen to as they wait. Or upload your own recording.
Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it’s a caller that keeps trying to sell you something, you can simply disconnect them.
An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist.
Your Branches can be connected together using the same PBX and this will saves you on communication cost between them.
Find me/follow me call routing
Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.
Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, “hand-raisers,” muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.
Our partner uses pure per second billing instead of per minute billing which ensures our clients huge savings on their monthly telephone expenditures.
Avoid customer disputes that normally begin with a misunderstanding where there is no easy way of finding out what was said. Monitor your customer service or sales teams knowledge of your product or services. Improve your employee's phone behaviour.